Boxall Brown & Jones at Joseph Wright House, 34 Iron Gate, Derby
Information about Boxall Brown & Jones at Joseph Wright House, 34 Iron Gate, Derby: address, phone, official website, reviews, photos.
Contacts
Phone:
+44 1332 383838
Address:
Joseph Wright House, 34 Iron Gate, Derby, England DE1 3GA
Web site:
beebeejay.co.uk
Categories:
Real estate agency
Working times
Sunday | Unknown |
Monday | Unknown |
Tuesday | Unknown |
Wednesday | Unknown |
Thursday: | Unknown |
Friday | Unknown |
Saturday | Unknown |
Reviews
- ★ ☆ ☆ ☆ ☆23.10.2018dy357lx2kVery poor.
My partner and I arrived early to view a property on Sunday only to be let down by nobody being there. I knocked on the front door, looked through the windows and waited for 40 minutes. After around 20 minutes I tried to contact the agent by telephone and couldn't get through. I then sent an email whilst standing at the front door.
I received no reply to my email on Monday so sent another in the evening stating my displeasure with the service.
I received a call from a lady called Kerry today who was apologetic albeit insincerely. At first, she questioned whether I was at the correct property I confirmed that I was. By the end of the conversation, I was essentially made out to be a liar. John was "At the property until 16:30 as they always wait 15 minutes for a viewing". I sent my email whilst standing at the front door at exactly the time that John left. When I tried to explain this to Kerry it fell on deaf ears, I was given poor excuses and spoken over.
"John is an elderly gentleman and wouldn't have been able to leave that quickly."
"We always wait for 15 minutes after the appointment"
"The estate is a rabbit warren are you sure you were at the right property"
"I had viewings before you and they have provided feedback"
None of the above confirm why I was left outside waiting.
I am extremely disappointed that the words that I said were not taken on board at all by Kerry.
I have stated that I do not wish the view the property now anyway. The pictures featured on their website and Rightmove are very misleading. The rooms are much smaller than they appear and the back garden is akin to a postage stamp. I am glad that I took the opportunity to view the property from the outside as it has ensured that I do not waste any more of my time with Boxall, Brown, and Jones.
In short a poor service, misleading photographs, rude and frankly incompetent.
Photos
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